Frequently asked questions

Quickpac delivers parcels to private recipients in selected postcode areas in Switzerland.

Every parcel has an 18-digit parcel number. This parcel number will be provided to you by the sender. You can use the number to track the parcel at any time in our parcel tracking.

You can use the 18-digit parcel number to track your shipment at any time in our parcel tracking, and see the expected delivery date.

The parcel number is usually provided directly by the sender, for example in a delivery notice that you have received by e-mail. The 18-digit parcel number is also printed below the barcode on the parcel itself.

Unfortunately, it is not possible to track a parcel without a parcel tracking number. Please contact the sender if you do not have the number.

You will be able to see your parcel in our parcel tracking as soon as the sender has successfully sent us all the data electronically for processing your parcel.

Is the parcel number correct? If yes, we have not yet received the required information from the sender to be able to process your shipment. Please try again later or contact the sender.

It is not possible to contact deliverers directly by telephone. Our customer services also cannot guarantee that they will be able to do so, for organisational reasons. Questions or comments? Please get in touch via the contact form.

Quickpac sends notifications by email or SMS on the sender’s behalf to keep you informed of the parcel’s status.

Senders share your contact details with us so we can send you recipient notifications. Please contact the sender to prevent this information being passed on to us in the future.

Not all senders instruct us to notify their recipients and provide us with the necessary contact details. However, you have the option of activating the notification yourself in Quickpac shipment tracking.

Open Quickpac parcel tracking and enter an email address or mobile number to receive free notifications about the status of your parcel. From the moment you register, you will receive all notifications related to your parcel. The notifications are in addition to any notifications sent or instructed by the sender.

The colour label was applied by Quickpac as part of the sorting process. It contains information about the delivery route, information on the Quickpac hotline and is used to identify the parcel delivery companies.

Yes. You can instruct Quickpac to deposit your parcel by entering a deposition request in our parcel tracking system.

Yes, under certain circumstances it is possible to change the delivery address for your parcel. The «Change of address» delivery option will be displayed in the shipment tracking after a successful security check and if available.

The «Change of address» delivery option is not available in every parcel status and does not apply to all additional services. It could be that a change of address is not possible due to the current status or the type of parcel. Please check the shipment tracking for the available options.

Yes, you have the option to make up to two address changes per parcel. In addition to another address change to an alternative address, you can also change the address back to the original one as long as the delivery option is available. Please note that changes or cancellations are only possible within the specified guidelines and deadlines. You can carry out the relevant steps for the change of address via the consignment tracking function.

With a deposit order you instruct Quickpac to deposit your parcel at a specific location at the recipient's address. This free delivery option is available to all recipients after authentication in the tracking until shortly before the delivery attempt (approx. 15 minutes). If you do not have Internet access, the deposit order can also be registered for you by our customer service via the recipient hotline on 0800 363 363.

Only parcels that do not require personal delivery against signature will be deposited.

It is only possible to enter a deposit order if this option is displayed under delivery options in the tracking after authentication. If authentication has not taken place, if the parcel is a Signature parcel or if the parcel is in a status that does not allow a deposit order, this delivery option will not be displayed and is therefore not available.

Once a deposit order has been entered, it cannot be deleted by the recipient in the parcel tracking system.

If necessary, please contact Quickpac Customer Service via the contact form so that we can check whether your deposit order can be deleted manually. Please note that for technical reasons, deposit orders cannot be stopped shortly before the scheduled delivery.

Once a deposit order has been entered, it cannot be changed by the recipient in the parcel tracking system.

If necessary, please contact Quickpac Customer Service via the contact form so that we can check whether your deposit order can be deleted manually. Please note that for technical reasons, deposit orders cannot be stopped shortly before the scheduled delivery.

No. Unfortunately, this is not yet possible.

With the deposit order, liability is transferred to the recipient at the time of deposit at the recipient's address. After delivery of the parcel, all liability claims against Quickpac are excluded.

Quickpac always delivers parcels that can and are authorized for storage to the storage compartment without ringing. If the sender sends us your e-mail address or mobile number or if you have activated the notification yourself in our parcel tracking system, you will receive a notification with a delivery confirmation after delivery.

If the place of deposit does not comply with the specifications (freely accessible, on the property of the recipient address, protected from the weather) or is unclear, no deposit will be made in accordance with the order. If the parcel fits into the deposit box, it will always be delivered to the deposit box. If, in the opinion of our local deliverer, it is safer to deposit the parcel elsewhere at the recipient's address, it will be deposited there.

You can use the parcel number to find updated information on the status of your parcel in our parcel tracking.

If you do not wish to accept a parcel, you can refuse it at the time of delivery (if handed over in person). Our deliverer will take the parcel away and we will return it to the sender.

The "Abholinformationen" card informs you that an unsuccessful delivery attempt has been made and that the parcel will be taken to a collection point near you. The information on the "Abholinformationen" card provides you with all the information about the address and opening hours of the collection point as well as up-to-date information about the status of your parcel.

You will find all the details such as the address and opening hours of the collection point in the Quickpac parcel tracking. Simply enter your parcel number. You will find the parcel number on the "Abholinformationen" card (in your letterbox) or in the delivery notification that you received by e-mail and/or text message.

Quickpac is co-operating with PickMup, Migros’s practical collection service. In certain cases, parcels are handed over to Coop Pick-up collection points.

For the pick-up you need the pick-up code as QR code. This information can be found on the delivered pick-up information card or can be displayed in our parcel tracking system.

For collection from Coop Pick-up, you will be informed by Coop Pick-up by e-mail or SMS about the further procedure.

Parcels are kept ready for pick-up for 14 days after delivery. After that the parcel will be picked up by Quickpac at the pick-up point and returned to the sender.

For logistical reasons, the parcel will only be available at the pick-up point from the next working day.

Quickpac does not currently offer this service. Please contact the sender directly regarding returning parcels.

Please make sure that the shipment tracking describes the parcel as delivered, and that no-one else has taken the parcel in for you. Perhaps, the parcel is in the storage compartment of your letterbox, in the staircase or in the entrance area of your building?

If not, please fill out the contact form. We will investigate the case and get back to you.

Please fill out the contact form, describe the type of damage, and give the parcel number. We will investigate the case and get back to you.

Quickpac is liable in the event of a lost parcel as described in the GTC. Want to let us know about a lost parcel? Please fill out the contact form on our homepage and we will take care of it.

Quickpic is Quickpac's sustainable returns solution: Quickpac picks up your parcel from your home and transports it back to the online shop.

You can choose where you want to deposit your parcel when entering the pick-up request. We recommend depositing small parcels and bagged items in the storage compartment of your mailbox. Larger parcels can be deposited by the mailbox or in front of the door.

Please make sure that the parcel is protected from the weather, so it stays dry even if it rains.

Sometimes we are faster than the wind. Therefore, please deposit your parcel at least 30 minutes before the time slot specified in the pick-up request.

Yes, no problem!

It is important that you deposit your parcel at the location you selected in the pick-up request. That way, our driver will find it easily and can pick it up.

No. Since stairwells are often locked, we do not offer pick-up service in stairwells.

However, you have the following options for depositing your parcel:

• In the storage compartment of your mailbox.
• By the mailbox
• In front of the door/entrance

No. You can save yourself a trip to the nearest post office. Quickpic will pick up your parcel from your home at no extra charge!

Simply enter the parcel number on quickpic.ch, select the pick-up time and you're done!

This is not possible.

You have the following options for depositing your parcel:

• In the storage compartment of your mailbox
• By the mailbox
• In front of your door/by the entrance to your house
  

Please make sure that the place where you deposit your parcel is protected from the weather so that it stays dry even if it rains!

If you have received a parcel with Quickpac and the online shop uses our returns solution, you can return the parcel with Quickpic.

Simply enter the parcel number on quickpic.ch or scan the QR code.

Many online shops accept returns without original packaging.

Simply go to quickpic.ch, enter your parcel number and place a pick-up request. During order entry, you will be shown all the options for returning your parcel.

No. You can return your returns without a printer in the original packaging and with the original label.

If you no longer have the original packaging, go to quickpic.ch, enter your parcel number and follow the instructions on the screen. Quickpac will then show you options for returning the item without the original packaging and label.

When entering the pick-up request, you can select the day and your preferred time slot for the pick-up.

Returning a parcel with Quickpic is free of charge for you. The online shop will cover the cost of the return.*

* It is possible that the online shop will charge a fee for returns. Please check with your online shop.

With Quickpic you can send your returns parcels back to the sender in an easy and sustainable way.

Simply enter the parcel number on quickpic.ch, select a pick-up time, and you're done.

* Please note that not all senders have implemented Quickpic as a returns solution yet. Please contact the customer service of your online shop to find out whether you can return your goods using Quickpic.

No. You can use Quickpic to return all parcels you have received with Quickpac to the sender.*

* Please note that not all online shops have implemented Quickpic as their return solution yet. Check with your online shop to see if your parcel can be returned with Quickpic.

If you have received a parcel with Quickpac and your online shop uses our returns solution, you can return your parcel with Quickpic.

Simply enter the consignment number on quickpic.ch or scan the QR code.

You can find more information on the return instructions in your parcel, in your online shop's returns portal or from your online shop's customer service.

Have you entered the correct consignment number?

If so, contact Quickpac Customer Service and we will clarify for you why you cannot enter a pick-up request.

Quickpac automatically suggests all the pick-up time slots in which our drivers have free capacity to pick up your parcel in the next few days.

Go to our parcel tracking and you will find the option «Manage pick-up request». There you can postpone or edit your pick-up request until shortly before the pick-up time.

Go to the parcel tracking and you will find the option «Manage pick-up request». There you can cancel your pick up request until shortly before the pick up time.

As soon as your parcel has been picked up, you will receive a pick-up confirmation by e-mail.

You can also track the status of your pick-up in the Quickpac parcel tracking. Simply open tracking and enter your parcel number.

If you forgot to make the parcel ready, please reschedule or cancel your pick-up request in the parcel tracking under «Manage pick-up request».

Sometimes Quickpac is not able to complete a pick-up request on time. In this case, the pick-up will take place in the next free pick-up time slot. You will receive a notification (e.g. by e-mail). The notification will state your new pick-up time slot and when you should have your parcel ready.

Please contact the customer service of the online shop you ordered from.

As soon as your parcel has been picked up, we will send you a pick-up confirmation by e-mail. Have you checked the spam folder in your mailbox?

You can also check the status of your pick up in the Quickpac parcel tracking. Simply open our parcel tracking and enter the parcel number.

Only business customers can send parcels with Quickpac.

If you are interested in doing so, please fill out the form and we will get in touch.

We deliver standard parcels weighing up to 30 kg and with maximum dimensions of 100x60x60cm. Quickpac does not transport bulky parcels, parcels in special packaging, general cargo or dangerous goods.

Quickpac delivers within selected postcode areas in Switzerland. On request, we will provide you with an up-to-date overview of our coverage area.

No. We currently only deliver parcels in Switzerland.

There is no minimum quantity to meet for a Quickpac delivery.

Delivery times depend on the delivery speed chosen by the sender. SameDay and Priority+ are delivered on the same day, Priority on the next working day and Economy on the next but one working day at the latest.

As additional services, Quickpac offers evening delivery, Saturday delivery, delivery of wine in the original box and delivery against signature.

Parcels can be handed in centrally to an acceptance depot, or to our local destination depots. Collection can be arranged too. More information is available at here.

Liability issues are regulated in the General Terms and Conditions (GTC) of Quickpac AG under section 11 Haftung.

The 18-digit parcel number is requested via a web service, or generated using internal programming in accordance with Quickpac’s specifications.

The design of the address label is based on the usual industry standards. There are minor adjustments that are necessary for delivery with Quickpac. We will be happy to assist you with any technical requirements.

Yes, the shipment data must be transmitted electronically prior to handing over your parcels.

Shipment data can be uploaded to an extranet account, sent via a web service, or Quickpac will provide you with SFTP access to deposit the data as an XML file (like DataTransfer Post CH).

The parcels are sorted manually by the delivery agents. The parcels are given a coloured label at Quickpac's local destination depots, which ensures speed and low error sorting. As a sender, you don't need to worry about this. You deliver your parcels to Quickpac with address labels, as you are used to from your previous service providers.

Yes, all delivery agents are employed directly by Quickpac. Unlike many of its competitors, Quickpac does not use subcontractors for parcel delivery.

Recipient notifications such as delivery information, delivery confirmation or pick-up reminders are sent to recipients in order to increase deliverability and recipient satisfaction. To do this, you send us the recipient's e-mail address or mobile number together with the consignment data.

All parcels can be tracked at any time via the 18-digit parcel number. You can also provide your customers with a link to conveniently track their parcel.

As well as the extranet account’s information about individual parcels, which can be downloaded at any time, you also have Quickreport 11. This contains the relevant information and is made available on Quickpac’s SFTP server. This allows a current shipment status to be automatically sent to your IT system.

Quickpac calls these returned shipments. If a parcel is only temporarily undeliverable, a further delivery attempt will be made or the recipient can collect their parcel within a set period from a nearby pick-up point. If a shipment is not collected or if it is permanently undeliverable, the parcel will be returned to the sender.

With evening deliveries until 9 p.m., we aim to deliver parcels at a time when most recipients are at home. Using electric cars means that our deliveries are quiet, and thanks to our precise recipient notification, you always know in advance when your parcel will arrive.

In certain cases, it has been agreed with the sender that undeliverable parcels will be handed over to Swiss Post for delivery. Swiss Post will make another delivery attempt and, if this is unsuccessful, will hold the parcel ready for collection at the post office.

For data protection reasons, we do not have access to this data from Swiss Post.

If you want to access detailed information about your parcel or enter a deposit order in our parcel tracking system, Quickpac will perform a security check. After entering your parcel number, you will be asked to enter certain components of your address. This ensures that only authorised users can view detailed information about a parcel.