Questions and answers (FAQ)

Quickpac delivers to private recipients in selected postcode areas in Switzerland.

Every parcel has an 18-digit parcel number. This parcel number will be provided to you by the sender. You can use the number to track the parcel at any time on www.quickpac.ch.

The parcel number is generally given to you directly by the sender. The 18-digit parcel number is printed on the parcel itself, beneath the barcode.

Unfortunately, it is not possible to track a shipment without a parcel number. Please contact the sender if you do not have the number.

Is the parcel number correct? Then unfortunately, we have not yet received the information we need from the sender to be able to process the shipment. Please try again later or contact the sender.

As soon as we receive electronic notification of the parcel from the sender.

You can use the 18-digit parcel number to track your shipment at any time on www.quickpac.ch, and see the expected delivery date.

Quickpac sends notifications by email or SMS on the sender’s behalf to keep you informed of the parcel’s status.

Senders give Quickpac your contact details for recipient notifications. Please contact the sender to prevent this information being passed on in the future.

Not all senders entrust us with the recipient notification and send us the contact details of the recipients. However, you have the option of activating the notification yourself in the shipment tracking function.

This free delivery option is available to all recipients following a security check in the shipment tracking system at www.quickpac.ch/tracking. An e-mail address and/or a mobile number can be entered. From the time it is entered, all recipient notifications for the corresponding parcel will be sent. The notifications are sent in addition to any recipient notifications commissioned by the sender.

The coloured label was attached by Quickpac during the sorting process. It contains information about the delivery round and details of the free hotline, and is also used as identification for the postal service provider.

Quickpac always delivers parcels that can and are authorized for storage to the storage compartment without ringing. If the sender sends us your e-mail address or mobile number or if you have activated the notification yourself in the shipment tracking, you will receive a notification with a delivery confirmation after delivery.

If you do not wish to accept a parcel, you can refuse it at the time of delivery (if handed over in person). Our deliverer will take the parcel away and we will return it to the sender.

You can use the parcel number to find updated information about the shipment status in the shipment tracking on www.quickpac.ch.

The Pickup Information card informs you that a delivery attempt has been made at your location and that the parcel will be taken to a pick-up point near you. You can use the information on the pick-up information card to obtain up-to-date information on the status of your parcel on www.quickpac.ch.

In the tracking on www.quickpac.ch you will find all information about the pick-up point such as address and opening hours by means of the parcel number on the pick-up information.

Quickpac is co-operating with PickMup, Migros’s practical collection service.

For the pick-up you need the pick-up code as QR code. This information can be found on the delivered pick-up information card or can be displayed in the shipment tracking system at www.quickpac.ch/tracking. We will also be happy to help you on the free recipient hotline 0800 363 363.

Parcels are kept ready for pick-up for 14 days after delivery. After that the parcel will be picked up by Quickpac at the pick-up point and returned to the sender.

For logistical reasons, the parcel will only be available at the pick-up point from the next working day.

Quickpac does not currently offer this service. Please contact the sender directly regarding returning parcels.

In certain cases, it is agreed with the sender that undeliverable parcels may be handed over to Swiss Post for delivery. Swiss Post will then attempt a further delivery, and if they are unsuccessful, the parcel will be held at the post office for collection.

With evening deliveries up to 9 p.m., we aim to deliver parcels at a time when most recipients are at home. Using electric cars means that our deliveries are quiet, and a recipient notification will inform you if we are attempting delivery.

Please fill out the contact form (https://www.quickpac.ch/de/s/Kontakt) on our homepage, describe the type of damage, and give the parcel number. We will clarify the situation and get in touch.

Please make sure that the shipment tracking describes the parcel as delivered, and that no-one else has taken the parcel in for you. Is the parcel in the letter tray, building entrance or staircase? If not, please fill out the contact form (https://www.quickpac.ch/de/s/Kontakt) on our homepage. We will clarify the situation and get in touch.

Quickpac is liable in the event of a lost parcel as described in the terms and conditions (https://www.quickpac.ch/en/Termsandconditions). Want to let us know about a lost parcel? Please fill out the contact form on our homepage and we will take care of it.

Shipment data such as recipient name and address were transmitted electronically to Quickpac by the sender. The parcel has not yet physically arrived at Quickpac and no statement can be made regarding the expected delivery time. If you have any questions about the whereabouts of the parcel, please contact the sender.

The parcel has physically arrived at Quickpac, has been successfully registered and is now being processed. At this point, the speed of the parcel makes it possible to predict an expected delivery period. This is displayed in the tracking system at www.quickpac.ch/tracking.

The parcel has arrived at the logistics depot, from where it will be delivered to the recipient's address.

The parcel has been sorted on a delivery tour and is now ready for delivery. The estimated delivery time window is now visible in the tracking.

The parcel has been sorted on a delivery tour and is now ready for delivery to the pick-up point. The expected delivery time window is now visible in the shipment tracking.

The parcel was successfully delivered to the storage compartment of your letterbox.

The parcel was delivered by Quickpac to the recipient or another person at the recipient address.

The parcel was handed over against signature to the recipient or a person in the same household. The signature provided can be viewed in the tracking system.

The parcel could not be delivered to the storage compartment and the recipient was not present. The parcel was placed in a place classified as safe by our delivery person. This is for example in front of the front door or in the entrance area.

The parcel was picked up at the pick-point upon presentation of the pick-up code.

At the given address the recipient is unknown. The mailbox is not labelled with the corresponding last name or company name and there is no indication of the recipient.

The name of the recipient is crossed out or pasted over on the mailbox. Nobody responded to ringing the bell or the deliverer was informed during the delivery attempt that the person has moved.

The deliverer was informed during the delivery attempt that the recipient had died or that the company had expired.

The recipient or a person from the same household has refused to receive the parcel. Please contact the sender if you have any questions about the order.

The parcel could not be delivered to the storage compartment due to its size, there was no reaction to the ringing and a deposit was classified as unsafe.

Delivery was not possible at the building at the address given due to an obstacle to delivery. The building is still under construction, has been demolished, is temporarily or permanently not accessible.

The recipient was not met during the parcel delivery, which requires a signature (additional service Signature), so that a delivery was not possible.

Due to a delay the delivery attempt had to be aborted. No delivery attempt was made at the recipient address. Reasons for a delay are, for example, insufficient battery reserve for the return journey with the electric car, extreme weather conditions, traffic-related factors such as traffic jams, accidents or a technical breakdown of the vehicle.

The parcel was not picked up at the pick-up point within the collection period.

Quickpac cannot attempt to deliver the parcel due to an incorrect or incomplete address. If you have any questions regarding your order, please contact the sender.

The parcel could not be delivered and the reasons available do not adequately describe the cause or the obstacle to delivery. This case is therefore considered a special case and cannot be described in more detail.

The parcel was returned to the logistics depot after an unsuccessful delivery attempt and is now being prepared for a new delivery attempt.

The delivery vehicle does not have sufficient loading capacity, so that not all the parcels scheduled for the delivery tour could be loaded. The parcel will be delivered with the next delivery tour.

The parcel could not be delivered and was returned to the sender. If you have any questions about your order, please contact the sender.

The parcel is located at Quickpac and is prepared for delivery to the Swiss Post.

The data for the dispatch of the parcel was transmitted electronically to the Swiss Post. After entering the parcel number, you will find the link to the Swiss Post's parcel tracking system in the parcel tracking section at www.quickpac.ch/tracking.

The parcel was handed over to the Swiss Post for delivery. A delivery attempt is made by the Swiss Post and if the recipient is absent, the parcel is held ready for collection at a post office/postal agency.

The parcel could not be delivered by the Swiss Post and was therefore returned to Quickpac. The parcel will be forwarded to the sender. If you have any questions about your order, please contact the sender.

The parcel is returned to the depot from where it will be delivered to the pick-up point.

The parcel is ready for collection at a pick-up point near the recipient's address. For information about the collection location and how to proceed, please refer to the pick-up information in your mailbox after the last delivery attempt, or received by e-mail or SMS from Quickpac.

Unfortunately, the parcel could not be delivered to the pick-up point due to an obstacle to delivery or an internal problem.

It is possible to enter a deposit order for individual parcels until shortly before the delivery attempt.

With a deposit order you instruct Quickpac to deposit your parcel at a specific location at the recipient's address. This free delivery option is available to all recipients after authentication in the tracking system at www.quickpac.ch/tracking until shortly before the delivery attempt (approx. 15 minutes). If you do not have Internet access, the deposit order can also be registered for you by our customer service via the recipient hotline on 0800 363 363.

Only parcels that do not require personal delivery against signature will be deposited.

It is only possible to enter a deposit order if this option is displayed under delivery options in the tracking after authentication. If authentication has not taken place, if the parcel is a Signature parcel or if the parcel is in a status that does not allow a deposit order, this delivery option will not be displayed and is therefore not available.

The security check can be done in the tracking system at www.quickpac.ch/tracking after entering the parcel number and selecting an available delivery option. The check is performed by entering address components of the recipient's address.

In shipment tracking, this is not possible independently as a recipient and from a certain point in time, the execution of the order can technically no longer be stopped. In an emergency, please contact customer service using the contact form so that a manual deletion of the order can be checked.

In shipment tracking, this is not possible independently as a recipient and from a certain point in time, the execution of the order can technically no longer be stopped. In an emergency, please contact customer service using the contact form so that a manual change to the deposit order can be checked.

If the place of deposit does not comply with the specifications (freely accessible, on the property of the recipient address, protected from the weather) or is unclear, no deposit will be made in accordance with the order. If the parcel fits into the deposit box, it will always be delivered to the deposit box. If, in the opinion of our local deliverer, it is safer to deposit the parcel elsewhere at the recipient's address, it will be deposited there.

Unfortunately, this is not possible at present. If there is a great demand for permanent deposit orders, we will consider introducing it.

With the deposit order, liability is transferred to the recipient at the time of deposit at the recipient's address. After delivery of the parcel, all liability claims against Quickpac are excluded.

Unfortunately, for data protection reasons, we do not have access to this data from Swiss Post.

Only business customers can send parcels with Quickpac. If you are interested in doing so, please fill out the quotation form on our homepage at https://quickpac.ch/en/s/Quotation and we will get in touch.

We deliver standard parcels weighing up to 30 kg and with maximum dimensions of 100x60x60cm. Quickpac will not transport bulky or loose parcels, any parcels in special packaging, or piece goods, and absolutely no hazardous goods.

Quickpac delivers to selected postcode areas in Switzerland. We would be happy to provide you with a current coverage list upon request.

We currently only deliver parcels in Switzerland.

There is no minimum quantity to meet for a Quickpac delivery.

Very quickly. The total time depends on the product selected. SameDay and Priority+ are delivered on the same day, Priority is on the next working day, and Economy by the next working day but one. More information about our products can be found at https://quickpac.ch/en/Products.

Quickpac offers evening delivery, Saturday delivery and signature on delivery as additional services.

Parcels can be handed in centrally to a reception depot, or locally to the destination depots. Collection can be arranged for major customers. More information is available at https://quickpac.ch/en/Handingparcelsin.

Quickpac is liable for losses resulting from damage, loss or incorrect delivery, up to a maximum amount of CHF 500 per parcel. Further information can be found in the terms and conditions (https://quickpac.ch/en/Termsandconditions).

The 18-digit parcel number is requested via a web service, or generated using internal programming in accordance with Quickpac’s specifications.

The layout of the address label meets industry standards. There are some small adjustments that are required for a Quickpac delivery. We would be happy to talk to you in person about the technical requirements.

Yes, the shipment data must be sent electronically in advance.

Shipment data can be uploaded to an extranet account, sent via a web service, or Quickpac will provide you with SFTP access to deposit the data as an XML file (like DataTransfer Post CH).

The parcels are sorted by hand by the deliverer. At Quickpac’s destination depots, parcels are given a coloured label that enables quick sorting with few errors. This is not something that you as a sender need to worry about – hand your parcels in to Quickpac with address labels just as you would have for previous service providers.

Yes, deliverers are directly employed by us. We do not use any subcontractors.

Free recipient notifications are available such as delivery information, delivery confirmation or puck-up reminders to recipients in order to increase deliverability and recipient satisfaction. Please send us the recipient’s email address or mobile number with the shipment data to take advantage of this.

Shipments can be tracked at all times via their 18-digit parcel number. You can also provide your customers with a link that allows them to track the parcel quickly and easily.

As well as the extranet account’s information about individual parcels, which can be downloaded at any time, you also have Quickreport 11. This contains the relevant information and is made available on Quickpac’s SFTP server. This allows a current shipment status to be automatically sent to your IT system.

Quickpac calls these returned shipments. If a parcel is only temporarily undeliverable, a further delivery attempt will be made or the recipient can collect their parcel within a set period from a nearby pick-up point. If a shipment is not collected or if it is permanently undeliverable, then the parcel will be returned to the sender.

Then just drop us a line using the contact form (https://www.quickpac.ch/Kontakt). Prefer to talk to someone? We would be happy to help you on +41 (0)800 363 363.

It is not possible to contact deliverers directly by telephone. Our customer services also cannot guarantee that they will be able to do so, for organisational reasons. Questions or comments? Please get in touch via the contact form on our homepage.